Responsible Gaming—
Enjoy the Fun, Stay Safe
hbalee believes that gaming should be a healthy form of entertainment. Our responsible gaming policy keeps you in control and ensures a safe, enjoyable experience.
What is Responsible Gaming and Why Does It Matter?
Online gaming is an enjoyable form of entertainment — but it can sometimes become a habit that affects personal life and financial wellbeing. At hbalee, we believe it is our responsibility to keep every player safe. Responsible gaming means knowing your limits, setting them, and sticking to them — so that gaming always remains a source of enjoyment, not a source of concern.
Our platform offers a range of protective tools — from setting deposit limits to full self-exclusion. You can use these tools at any time to stay in control of your gaming experience.
Deposit Limit
Set a maximum daily, weekly, or monthly deposit amount. You will not be able to exceed this limit, so your budget stays in control at all times.
Time-Out Feature
If you feel you need a break for a few days, take a time-out from 24 hours up to 30 days. During this period, you will not be able to log into your account.
Self-Exclusion
For long-term protection, you can temporarily or permanently close your own account. During self-exclusion, no promotional communications will be sent to you either.
Session Time Limit
You will receive an automatic reminder after playing for a set amount of time. You can set the maximum duration for each session yourself.
Loss Limit
Set a maximum daily or weekly loss amount. Once this amount is reached, your session will end automatically.
24/7 Support
Our Bengali-speaking support team is always by your side for any gaming-related concerns. Contact us via live chat.
For Ages 21+ Only
Age Verification is Mandatory
hbalee strictly prohibits gaming for anyone under 21 years of age. Age is verified at registration and additional identification may be requested if needed. If you know that an underage member of your household may access this platform, please use password protection on your device and contact us.
Ask Yourself Some Questions
If the answer to any of the questions below is "yes", it is time to review your gaming habits.
Are you spending more money than your budget allows and feeling regret afterward?
Are you repeatedly trying to play again to recover money you have lost?
Have family members or friends expressed concern or made comments about your gaming habits?
Is gaming disrupting your sleep, work, or daily activities?
Have you tried to stop playing but found that you cannot?
Have you taken on debt or fallen into financial difficulty because of gaming?
How to Use the Protective Tools
Log Into Your Account
Go to the hbalee Login page and access your account.
Open Settings
Go to the "Responsible Gaming" section.
Choose a Tool
Select from deposit limit, loss limit, time-out, or self-exclusion — whichever you need.
Confirm
Set your limit and save it. A confirmation email will be sent before it takes effect.
Important Notes
- Reducing a deposit limit takes effect immediately, but increasing it may require a 24-hour waiting period.
- Once self-exclusion is activated, it cannot be cancelled before the set period has ended.
- Your balance remains fully protected during a time-out and can be withdrawn once the period ends.
- To withdraw a balance remaining in your account during self-exclusion, please contact support.
- After any tool is activated, a confirmation message will be sent to you by email.
Enjoy Gaming Responsibly
The core of responsible gaming is seeing gaming as entertainment, not as a way to earn income. Build a few simple habits to keep your experience at hbalee enjoyable:
- Decide in advance how much time and money you will spend, and stick to those limits.
- Avoid placing higher bets to try to recover money you have lost.
- Do not game while under the influence of alcohol or when you are under mental stress.
- Take regular breaks and spend time with family and friends.
- Never use gaming as a way to cope with emotional problems.
- Start with the minimum deposit of ৳300 and stay within your budget.
Set Goals
Decide on your time and budget before you play
Mental Wellbeing
Take a break when you are under stress
Family
Spend time with your loved ones
Seek Help
Contact support whenever you need it
Our Steps to Protect Minors
Age Verification
Every user's age is verified at registration. In cases of doubt, a national identity card or birth registration certificate may be requested.
Device Protection
Use a password or biometric lock on your device. If there are underage members in your household, keep your login details away from them.
Report
If you find out that a minor is using this platform, please let us know at [email protected] — we will take action promptly.
Questions About Responsible Gaming
Enjoy Safely,
Stay with hbalee
Play responsibly and enjoy our exciting games. We are here for you whenever you need us.